Terms & Conditions

Here’s a Terms and Conditions template for your eCommerce online store operating within the European Union (EU). You can customize it based on your specific policies, applicable laws (such as GDPR), and business model.

Terms and Conditions

Last Updated: [Date]

1. Introduction

Welcome to [Your Store Name]. These Terms and Conditions govern your use of our website [website URL] and the purchase of products from our store. By accessing our website and placing an order, you agree to these terms.

2. Company Information

Business Name: [Your Company Name]
Registered Address: [Company Address]
VAT Number: [If applicable]
Email: [Support Email]
Phone: [Support Phone]

3. Ordering Process

  • By placing an order, you confirm that all information provided is accurate.
  • Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.
  • We reserve the right to cancel or refuse an order if fraud or unauthorized activity is suspected.

4. Prices & Payment

  • All prices are listed in [Currency] and include applicable VAT (if applicable in your country).
  • We accept [Payment Methods: Visa, MasterCard, PayPal, etc.].
  • Prices may change without notice, but changes will not affect confirmed orders.

5. Shipping & Delivery

  • We ship within the European Union (EU).
  • Estimated delivery times and shipping costs are available on our Delivery Page.
  • We are not responsible for delays caused by external factors (e.g., customs, strikes, weather).

6. Returns & Refunds

  • You have the right to return items within 14 days of receiving your order, in accordance with EU Consumer Rights.
  • Items must be returned unused, in original packaging, and with all tags attached.
  • Refunds will be issued within [X] days of receiving the returned item.
  • Some items (e.g., perishable goods, personalized products) may be non-refundable.
  • For more details, visit our Returns Policy.

7. Warranty & Defective Products

  • Products are covered by the standard 2-year legal warranty under EU law.
  • If you receive a defective or incorrect product, contact us immediately at [support email] for a replacement or refund.

8. Privacy & Data Protection

  • We comply with the General Data Protection Regulation (GDPR).
  • Your personal data will only be used for order processing, account management, and marketing (if you opt-in).
  • For more information, see our Privacy Policy.

9. Intellectual Property

  • All content on this website (images, logos, text, etc.) is the property of [Your Store Name] and may not be used without permission.

10. Liability & Disclaimers

  • We are not liable for indirect damages, loss of profits, or business interruptions caused by using our website or products.
  • Our liability is limited to the purchase amount of the product in question.

11. Governing Law & Disputes

  • These terms are governed by the laws of [Your Country].
  • In case of disputes, we encourage customers to first contact us directly. If no resolution is reached, disputes may be settled in [Local Court Name] or through the EU Online Dispute Resolution Platform (ODR).

12. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time. Continued use of our website implies acceptance of the latest version.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
📧 Email: [Support Email]
📞 Phone: [Support Phone]