Last Updated: May 2025
1. Introduction
Welcome to Prolightboxes Online Store. These Terms and Conditions govern your use of our website prolightboxes.com and the purchase of products from our store. By accessing our website and placing an order, you agree to these terms.
2. Company Information
Business Name: Prolightboxes
Registered Address: Unit 3, Block R, Monavalley Industrial Estate, Tralee, Co. Kerry, V92 YEF4 Ireland
Email: info@prolightboxes.com
Phone: +353 (0)66 714 9926
3. Ordering Process
- By placing an order, you confirm that all information provided is accurate.
- Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.
- We reserve the right to cancel or refuse an order if fraud or unauthorised activity is suspected.
4. Prices & Payment
- All prices are listed in euro and exclude VAT.
- VAT is added in the checkout step, if applicable.
- Payment methods accepted on the site: Credit and Debit Cards only.
- Prices may change without notice, but changes will not affect confirmed orders.
5. Shipping & Delivery
- We ship within the European Union (EU).
- Estimated delivery times and shipping costs are available on our Delivery Page.
- We are not responsible for delays caused by external factors (e.g., customs, strikes, weather).
6. Returns & Refunds
- You have the right to return items within 14 days of receiving your order, in accordance with EU Consumer Rights.
- Items must be returned unused, in original packaging, and with all included accessories attached.
- Refunds will be issued within 1-2 days of receiving the returned item.
- Some items (e.g., custom made lightboxes, printed graphics) may be non-refundable.
- For more details, visit our Returns Policy.
7. Warranty & Defective Products
- Products are covered by the standard 2-year legal warranty under EU law.
- If you receive a defective or incorrect product, contact us immediately at info@prolightboxes.com for a replacement or refund.
8. Privacy & Data Protection
- We comply with the General Data Protection Regulation (GDPR).
- Your personal data will only be used for order processing, account management, and marketing (if you opt-in).
- For more information, see our Privacy Policy.
9. Intellectual Property
- All content on this website (images, logos, text, etc.) is the property of Prolightboxes and may not be used without permission.
10. Liability & Disclaimers
- We are not liable for indirect damages, loss of profits, or business interruptions caused by using our website or products.
- Our liability is limited to the purchase amount of the product in question.
11. Changes to Terms
- We reserve the right to update these Terms and Conditions at any time. Continued use of our website implies acceptance of the latest version.
12. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 Email: info@prolightboxes.com
📞 Phone: +353 (0)66 714 9926
