Return & Exchange Policy
Please see each product page for the specific return or exchange policy for that product.
Return Procedure
Contact us at info@prolightboxes.com before sending back any items. DO NOT automatically return the items to our business address or the address the products shipped from, as we may ask you to ship the goods to a different location. Once the return is received and prior to issuing a refund, the product will be inspected to ensure it is in resalable condition. Please keep in mind credits / refunds can take to 1 – 2 weeks to process after the product is delivered to the return location.
Packing and Shipping Your Return
After contacting us, please pack the product securely in the original carton. On the outside of the box, write the RMA number and the appropriate return address. Once you have shipped the package please send the tracking information to our customer service team. This will allow the package to be tracked and ensure you receive a replacement product or refund in a timely manner.
*We are not responsible for packages that are lost or damaged when they are being returned or exchanged.
Damaged or Defective Products
If your item is damaged or defective, please take pictures of the defect or damage, and the packaging (even if the packaging is undamaged). Contact customer service at info@prolightboxes.com so they can help you resolve the problem and advise you on where to send the images. Please save all packaging in case the product needs to be returned or the shipping company needs to inspect the shipment.
Custom Products
Custom products such as lightboxes with custom modifications, printed graphics are not returnable.
